Customer Harassment Policy

We strive every day to provide all of our customers with a safe, secure, and enjoyable experience. To achieve this, we listen attentively to our customers' feedback and address their concerns with sincerity and honesty. On the other hand, in the case of customer harassment, we will take a firm stance and address it systematically in order to ensure the human rights of our employees and maintain a healthy work environment.
Therefore, we have established the following basic policy regarding customer harassment.

Customer harassment refers to complaints or actions from customers where the demands are unreasonable, or the methods and manner in which the demands are pursued are deemed inappropriate based on societal norms, and where such actions could potentially harm the working environment of our employees or those working within our group.

Examples of Harassment Actions

• Physical or psychological attacks (e.g., assault, injury, threats, defamation, insults, abusive language) or coercive behavior
• Repeated or persistent behavior
• Demanding acts of bowing (e.g., requesting a person to bow as an apology)
• Coercive actions (e.g., refusing to leave, occupying space, confinement)
• Discriminatory or sexual remarks or actions
• Personal attacks or demands directed at employees
• Posting of personal information of our employees (e.g., photos, voice, or videos) on social media or the internet
• Defamation or slander on social media or the internet
• Requests for unreasonable or excessive services
• Requests for unjustified exchanges of products, monetary compensation, or apologies

If an incident of customer harassment occurs, we will refuse to provide services to the customer.
Furthermore, if the actions are judged to be malicious, we will take appropriate legal action in consultation with lawyers, the police, and other relevant authorities.